Cleaner Clapham Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaner Clapham provides cleaning services to residential and commercial customers in the United Kingdom. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Customer means the individual or organisation requesting the services from Cleaner Clapham.
Company, we, us, our means Cleaner Clapham, the provider of cleaning services.
Services means any cleaning or related services supplied by the Company to the Customer.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions and the details confirmed at the time of booking.
2. Scope of Services
The Company provides domestic and commercial cleaning services, including regular cleaning, one-off cleaning, deep cleaning, end of tenancy cleaning, and other cleaning tasks agreed at the time of booking. The precise scope of Services for each booking will be set out in the booking confirmation or as otherwise agreed in writing.
The Company reserves the right to decline work that falls outside its normal service offering, that it believes may be unsafe, or that involves prohibited or hazardous materials.
3. Booking Process
3.1 Bookings can be made by the Customer through the Companys chosen booking channels. When placing a booking request, the Customer must provide accurate and complete information, including the address of the Premises, type of property, number of rooms, and any special requirements or access instructions.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking by sending a booking confirmation. The Agreement between the Customer and the Company comes into effect only when this confirmation is issued.
3.3 The Customer is responsible for ensuring that the information supplied during the booking process is accurate. If the information is incomplete or incorrect, the Company may adjust the quoted price, alter the duration of the Services, or in some cases refuse to proceed with the booking.
3.4 The Customer must ensure that a responsible adult is present or that appropriate arrangements have been made to provide access to the Premises at the agreed time. Failure to provide access may result in a failed visit fee, as described in the cancellations section.
4. Pricing and Quotations
4.1 Pricing for the Services may be provided as a fixed price for the job or as an hourly rate, depending on the nature of the work.
4.2 Any quote provided before an inspection of the Premises is an estimate based on the information provided by the Customer. If on arrival the Premises differ substantially from the description, or if additional tasks are requested, the Company reserves the right to revise the price or limit the scope of work to fit the original estimated budget and time.
4.3 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable taxes.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, on the day of service, or by invoice after completion for eligible commercial customers.
5.2 Where payment is required in advance, the booking will not be treated as fully confirmed until payment has been received. If payment is not received by the specified deadline, the Company may cancel or reschedule the booking.
5.3 The Company accepts commonly used forms of cashless payment in the United Kingdom. The specific methods available from time to time will be notified during the booking process.
5.4 For invoiced customers, payment is due within the time stated on the invoice. If not specified, payment is due within 14 days from the date of the invoice.
5.5 If the Customer fails to make any payment on the due date, the Company may charge interest on the overdue amount at the statutory rate allowed under applicable UK law and may suspend or cancel further services until full payment is received.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed in writing, the following notice periods and charges apply:
a. More than 48 hours before the scheduled start time of the Services: no cancellation fee will ordinarily be charged.
b. Between 24 and 48 hours before the scheduled start time: the Company may charge up to 50 percent of the estimated service fee.
6.2 Any deposit or prepayment may be retained and applied toward the cancellation fee. Any balance remaining after deduction of applicable cancellation fees will be refunded using the original method of payment where possible.
6.3 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, staff illness, transport disruption, or safety concerns at the Premises. In such circumstances, the Company will offer to reschedule the booking at a mutually convenient time or provide a refund for any services not yet carried out.
7. Customer Responsibilities
7.1 The Customer must ensure safe and reasonable access to the Premises at the agreed time. This includes providing keys, access codes, parking arrangements, and any necessary instructions for alarms or entry systems.
7.2 The Customer must ensure that the Premises are generally free of clutter or obstacles that would significantly impede the performance of the Services. The Company is not responsible for moving heavy furniture, valuable items, or personal belongings unless explicitly agreed.
7.3 The Customer must inform the Company of any known hazards at the Premises, including but not limited to structural issues, unsafe electrical installations, broken glass, the presence of needles or other sharps, or any chemical or biological risks.
7.4 The Customer is responsible for securing cash, jewellery, and other small valuables. The Company recommends that such items are removed or safely stored before the cleaners arrival.
8. Standards of Service and Complaints
8.1 The Company aims to provide Services with reasonable care and skill and to a standard consistent with professional cleaning providers in the UK.
8.2 If the Customer is dissatisfied with any aspect of the Services, the Customer should contact the Company as soon as possible, and in any event within 48 hours of completion of the relevant visit, so that the Company can reasonably investigate and, if appropriate, arrange a re-clean or other remedy.
8.3 Any re-clean or other form of rectification is provided at the Companys discretion and will generally be limited to the areas and tasks originally booked.
9. Liability and Insurance
9.1 The Company will exercise reasonable care when providing the Services and will maintain appropriate liability insurance in accordance with standard practice for cleaning companies in the UK.
9.2 The Companys total aggregate liability to the Customer arising from or in connection with the Services or the Agreement, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Customer for the specific visit or service during which the alleged loss or damage occurred.
9.3 The Company is not liable for:
a. Normal wear and tear, or damage arising from the age or condition of rugs, fabrics, surfaces, paintwork, or materials that may be damaged by standard cleaning methods.
b. Pre-existing damage, stains, burns, or defects that could not be fully remedied by cleaning.
c. Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.
d. Loss or damage arising from instructions that are incomplete, inaccurate, or not provided at all.
9.4 The Customer must notify the Company of any alleged loss or damage as soon as reasonably practicable, and no later than 48 hours after the completion of the relevant Services, to enable an investigation. The Customer must provide reasonable evidence of the loss or damage, such as photographs or receipts.
9.5 The Company is not responsible for any items left in, on, or under furniture, appliances, or other household items that are moved or cleaned around during the Services.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle general household and office waste generated in the normal course of cleaning in accordance with applicable UK waste management and environmental regulations.
10.2 The Services do not include the removal of large items, bulk waste, building rubble, garden waste, or hazardous materials such as asbestos, clinical waste, chemicals, solvents, or sharps, unless expressly agreed in advance and permitted by law.
10.3 Where waste removal beyond standard household waste is requested, this may be subject to additional charges and to specific arrangements to ensure compliance with relevant regulations.
10.4 The Customer is responsible for informing the Company if any waste present at the Premises may be hazardous or regulated. The Company reserves the right to refuse to handle any waste that it reasonably believes may pose a health, safety, or environmental risk.
10.5 The Company aims to use cleaning products and methods that are safe and compliant with applicable UK regulations. If the Customer requests the use of specific products supplied by the Customer, the Customer accepts responsibility for any adverse effects arising from their use, including reactions to surfaces, finishes, or occupants.
11. Keys and Security
11.1 Where the Customer provides keys or access devices to the Company, these will be handled with reasonable care and kept secure while in the Companys possession.
11.2 The Company will not label keys with the full address of the Premises. In the event of lost keys, the Companys liability will be limited to the reasonable cost of key replacement and, where deemed necessary, a basic lock change, subject to the overall liability cap stated in these terms.
12. Health and Safety
12.1 The Company is committed to protecting the health and safety of its staff, contractors, and Customers. All work will be carried out in line with applicable UK health and safety legislation and guidance.
12.2 The Customer must not request or insist that Company personnel undertake any task that may reasonably be considered unsafe or outside the normal scope of domestic or commercial cleaning.
12.3 If the Premises are deemed unsafe, unsanitary to an extreme level, or otherwise unsuitable for the Services to be carried out, the Company may withdraw its staff and cancel or suspend the Services. The Customer may be liable for a call-out or cancellation charge in such circumstances.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data about the Customer for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.
13.2 The Company will take reasonable steps to keep personal data secure and will handle such data in accordance with applicable UK data protection law.
14. Amendments to Terms
14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in its services, pricing, or legal requirements.
14.2 Any revised terms will apply to future bookings and, where possible, the Company will notify existing Customers of significant changes. The terms in force at the time of each booking will apply to that booking.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or transfer its rights or obligations to another entity as part of its business operations, provided that such assignment does not materially affect the Customers rights.
16.4 These Terms and Conditions, together with the details set out in the booking confirmation, form the entire Agreement between the Company and the Customer and supersede any prior discussions, correspondence, or understandings.
Cleaner Clapham Services at Great Prices
Trust our cleaner Clapham company for all of your cleaning needs in SW4 and save yourself time, money and effort.
Price List
| Carpet Cleaning | £ 7 |
| Upholstery Cleaning | £ 13 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 11 |
| Regular Cleaning | £ 10 |
| Office Cleaning | £ 11 |
What Our Customers Say
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What Our Customers Say
Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SW4 6HU
City: London
Country: United Kingdom
Web: https://cleanerclapham.org.uk/
Description: We know you deserve the best, so why don’t you choose the best of the best cleaning team in Clapham, SW4. Call .
