Cleaner Clapham Privacy Policy

This Privacy Policy explains how Cleaner Clapham collects, uses, stores, and protects personal data relating to our customers in the Cleaner Clapham service area. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This policy applies to all customers and prospective customers who use or consider using Cleaner Clapham services in our operating area.

Data Controller

Cleaner Clapham acts as the data controller for the personal data we collect in connection with our cleaning services. This means we are responsible for determining the purposes and means of processing your personal data and for safeguarding it in line with data protection law.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data collected by Cleaner Clapham about individuals who are current or former customers, prospective customers who make enquiries about our services, and individuals who interact with us in the course of arranging or delivering cleaning services in the Cleaner Clapham area.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity and contact details such as your full name, residential address, property access details where required for the service, and basic contact preferences.

Communication details such as your preferred method of contact and the content of your messages, feedback, or enquiries.

Service information such as details of the cleaning services you request, booking dates and times, special instructions relating to your property, and records of any changes or cancellations.

Payment and transaction data such as details of services purchased, payment method used, transaction dates and amounts. We do not store full payment card details where payments are processed through secure third party payment processors.

Usage data such as records of your interactions with our staff, contractors, and systems in relation to bookings, queries, or complaints.

How We Collect Your Data

We may collect your personal data directly from you when you contact us to request a quote or make a booking, communicate with us by phone, in person, or through online forms, or provide instructions or feedback about our services.

We may also receive personal data about you from third parties who help us provide services to you, such as payment processors or booking platforms, and from publicly available sources where this is necessary to verify details you have provided.

Lawful Basis for Processing

We rely on one or more of the following lawful bases under the UK General Data Protection Regulation to process your personal data:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as to provide cleaning services, arrange access to your property, and manage your bookings and payments.

Legal obligation: We may process your personal data where this is necessary to comply with legal obligations, including record keeping, tax, and accounting requirements.

Legitimate interests: We may process your personal data when it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. Examples include managing our customer relationships, improving our services, preventing fraud or misuse of our services, and ensuring the security of our staff and customers.

Consent: In limited cases, we may rely on your consent, for example for certain forms of marketing communications. When we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our cleaning services, including setting up and confirming bookings, coordinating access to your property, and delivering the services you have requested.

To manage customer relationships, including communicating with you about your bookings, responding to your enquiries or complaints, and recording your preferences and feedback.

To process payments and maintain financial records, including invoicing, handling payment queries, and maintaining records for tax and accounting purposes.

To operate, evaluate, and improve our services, including monitoring service quality, training staff and contractors, and updating our offerings and processes.

To maintain safety and security, including verifying details for access where needed and supporting the safety of our staff, contractors, and customers.

To comply with applicable laws and regulations and to establish, exercise, or defend legal claims.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Customer and booking records are typically kept for a defined period after your last interaction with us, to allow us to manage any follow up queries, complaints, or repeat bookings. Financial records, including transaction data, are retained for the period required by tax and accounting laws.

When personal data is no longer needed, we will securely delete, anonymise, or otherwise dispose of it in a manner that protects your privacy.

Use of Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your data according to our instructions and for specified purposes, and they are required to implement appropriate technical and organisational measures to protect your data.

Categories of processors may include payment processing providers who handle transactions for our services, IT and software providers who support our booking systems, communication tools, and data storage, and professional service providers who assist with accounting, administration, or compliance.

In limited circumstances, we may also share data with third parties acting as independent data controllers, for example with legal or regulatory authorities where required by law or to protect our legal rights.

International Transfers

If we transfer your personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include the use of approved standard contractual clauses or other recognised transfer mechanisms.

Security of Your Data

We take the security of your personal data seriously. We implement reasonable and appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or damage. Measures may include access controls, staff and contractor confidentiality obligations, secure storage practices, and regular review of our security procedures.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaner Clapham customers and relevant individuals in our service area, subject to certain conditions and exemptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain information about how we use it.

Right to rectification: You have the right to ask us to correct or complete your personal data if it is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and we have no other lawful basis to continue processing.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or we need the data to establish, exercise, or defend legal claims.

Right to data portability: In certain circumstances, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to request that we transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn.

Complaints

If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can address your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will take reasonable steps to inform you. The version published on our website or made available to you will always state the date of the most recent update, and the updated policy will apply from the date it is posted.