Terms and Conditions for Cleaner Clapham

These Terms and Conditions set out the basis on which Cleaner Clapham provides domestic and related cleaning services to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing a cleaner to commence work, the customer agrees to be bound by these terms. For clarity, references to “we”, “us” and “our” mean Cleaner Clapham, and references to “you” and “your” mean the customer, client, or person requesting the service. These terms are intended to be a fair and practical agreement governing the provision of our cleaning services, including regular cleans, one-off visits, deep cleans, end-of-tenancy cleans, and other domestic cleaning arrangements that may be offered from time to time.

These terms apply to all bookings unless we expressly agree otherwise in writing. Any variation to these terms must be confirmed by us in writing to be valid. If any part of these terms is found to be unenforceable, the remaining terms will continue in full force. Nothing in these terms affects your statutory rights as a consumer under UK law.

For the avoidance of doubt, our services are provided on a best-efforts basis, and the precise scope of work depends on the service type selected, the condition of the premises, the time booked, and any special instructions agreed in advance. The Cleaner Clapham service terms below should be read carefully before any booking is completed.

1. Booking Process

A booking is made when you submit a request for services and we accept that request. Acceptance may be given by email, message, telephone confirmation, invoicing, or by any other reasonable method. We reserve the right to decline or cancel a booking at our discretion, including where availability is limited, where the requested service falls outside our normal offering, or where we believe that safe or lawful performance would not be possible. A booking is only final once it has been confirmed by us.

When making a booking for Cleaner Clapham cleaning services, you must provide accurate and complete information, including the property address, access arrangements, preferred service type, estimated duration, and any known hazards or special requirements. You must also ensure that any instructions you provide are lawful, reasonable, and practical. If incorrect or incomplete information is supplied, we may revise the quotation, amend the service, or cancel the booking where necessary.

You are responsible for ensuring that the premises are accessible at the agreed time and that any necessary permissions have been obtained. If a cleaner cannot gain access, or if the property is not in a condition that allows the service to proceed safely, this may be treated as a late cancellation or failed appointment. Any keys, codes, alarms, or other access arrangements must be handled securely and accurately. We may refuse to accept responsibility for delays arising from access issues caused by missing, incorrect, or delayed instructions.

2. Service Scope and Customer Obligations

Our cleaning services are intended to cover the tasks included in the booking confirmation and, where relevant, the selected checklist or agreed service description. Any task not expressly included may be treated as an additional service and may require extra time and cost. We do not guarantee that every stain, mark, or contamination can be removed, particularly where the item is old, damaged, porous, fragile, or subject to pre-existing wear. The Clapham cleaner service provided will be performed with reasonable care and skill, consistent with standard industry practice.

It is your responsibility to ensure that the property is reasonably prepared for cleaning. This includes removing valuable items from surfaces where appropriate, securing pets, disclosing fragile or hazardous conditions, and ensuring that electricity, hot water, and other utilities are available where required for the work. If we are asked to work around items or areas that are particularly delicate, expensive, or difficult to reach, we may decline to clean them or may do so only at your risk and with your express approval.

Where specialist equipment, materials, or products are required, we may use our own supplies or agree in advance that you will provide them. If you supply products, you are responsible for ensuring they are suitable, safe, and correctly labelled. We are not liable for damage caused by unsuitable products supplied by you, unless such damage is caused by our negligence in using them contrary to clear instructions.

3. Payments and Charges

All prices will be confirmed at the time of booking or in the written confirmation. Unless otherwise stated, charges are based on the quoted service type, duration, frequency, and any agreed add-ons. We may vary the charge if the actual service differs materially from what was originally booked, including where the property size, level of soiling, access difficulty, or requested tasks are materially different from the information provided. Any revised charges will be explained before additional work is undertaken where reasonably possible.

Payment terms will be stated in the booking confirmation or invoice. In most cases, payment is due either in advance or immediately upon completion, depending on the service arrangement. We may require a deposit or full prepayment for certain bookings. If payment is not made on time, we reserve the right to suspend future services, cancel the booking, apply reasonable administrative charges, and recover any sums due through lawful means. You must not withhold payment for reasons unrelated to the service provided, unless you have a genuine legal basis for doing so.

Cleaner Clapham service payments may be made by bank transfer, card, direct debit, cash, or another method agreed in advance. Where payment is made by invoice, all invoices must be paid by the due date shown. If a payment fails, is reversed, or is disputed without valid reason, any bank charges, recovery costs, and reasonable administrative expenses incurred by us may be added to the outstanding balance, to the extent permitted by law.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving us notice in a reasonable timeframe. The exact notice period may vary depending on the service type and will normally be stated during booking. If you cancel too late, or fail to provide access at the agreed time, a cancellation charge may apply. This charge is designed to reflect the time reserved, loss of availability, travel costs, and any preparation already undertaken. We may waive such charges at our discretion, but we are under no obligation to do so.

We may also cancel or reschedule a booking where operational circumstances require it, including staff illness, severe weather, safety concerns, technical issues, or other events outside our control. If we cancel a booking before work begins, we will use reasonable efforts to offer an alternative appointment. Where we are unable to provide a replacement date, any prepayments for the cancelled session will normally be refunded for the unused portion, subject to any amounts lawfully retained for work already performed or costs already incurred.

If you request a change to the service scope, appointment time, or frequency after confirmation, we will try to accommodate it where possible, but we cannot guarantee availability. Repeated changes may affect pricing, staff allocation, and service quality. The cleaner in Clapham terms applicable to your booking may also require a fresh quotation if the alteration is substantial.

5. Liability and Insurance

We will provide our services with reasonable care and skill. If we fail to do so, and you suffer loss or damage as a direct result, our liability will be limited to the value of the relevant service or the amount recoverable under any applicable insurance, whichever is lower, except where the law states otherwise. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

We are not liable for pre-existing damage, normal wear and tear, hidden defects, faulty fixtures, inadequate installation, or damage resulting from items already in poor condition. This includes surfaces, fittings, fabrics, appliances, and furniture that are fragile, loose, unstable, or improperly maintained. We are also not responsible for loss or damage caused by events outside our reasonable control, including power failures, water supply interruptions, acts of third parties, vandalism, or accidental damage caused by circumstances that were not reasonably foreseeable.

You should ensure that valuable, fragile, or irreplaceable items are securely stored before the service begins. We strongly advise that you take reasonable precautions to protect property that may be vulnerable during cleaning. Where we are asked to move items, use ladders, or access awkward areas, we may refuse if we consider the task unsafe. Any agreement to proceed does not transfer responsibility for structural or hidden defects to us. Our Cleaner Clapham cleaning terms are designed to allocate risk fairly and in accordance with consumer law.

6. Waste Regulations and Disposal

We will comply with applicable UK waste and environmental requirements when carrying out our services. Ordinary cleaning waste generated by our work may be collected, bagged, and disposed of in household waste facilities where appropriate and lawful. However, we do not remove, transport, or dispose of hazardous waste, controlled materials, sharps, clinical waste, asbestos, chemicals requiring specialist handling, or any items that require licensed disposal unless we have expressly agreed otherwise and are lawfully permitted to do so.

You must disclose in advance if the premises contain waste that may be hazardous, contaminated, excessive, or unsuitable for ordinary domestic disposal. If such waste is encountered unexpectedly, we may suspend the service, leave the affected area untouched, or request additional arrangements before continuing. You are responsible for ensuring that any waste presented for disposal is lawful to handle and that any necessary consents, permits, or facilities are in place.

Where waste disposal is included as part of a Cleaner Clapham service, it will be limited to the type, quantity, and method of disposal agreed in writing. We do not guarantee collection by local authorities, recycling facilities, or waste contractors, and we are not responsible for delays or refusals by third-party disposal providers. Any additional charges arising from unusual waste volumes or special disposal requirements may be passed on to you where lawful.

7. Complaints, Reperformance, and Service Issues

If you believe a service has not been carried out in line with the booking description, you should notify us within a reasonable period after completion and, where possible, before arranging any third-party remedial work. We may ask for photographs, a description of the issue, and access to inspect the relevant area. Where we agree that a valid service issue has occurred, we may, at our discretion, re-perform the affected element of the service, offer a partial refund, or provide another fair remedy.

We will not be responsible for complaints that arise from information not disclosed to us in advance, from conditions outside our control, or from expectations beyond the agreed scope of work. Any remedy offered will be proportionate to the issue identified and will not exceed the amount paid for the relevant part of the service unless otherwise required by law. A request for a remedy does not entitle you to withhold payment for unrelated or properly completed work.

Where possible, disputes should be resolved amicably and promptly. This helps avoid unnecessary delay and cost for both parties. If a complaint cannot be resolved informally, the matter may be handled in accordance with the governing law and jurisdiction provisions below.

8. Termination and Suspension

We may suspend or terminate ongoing services if you fail to pay sums due, repeatedly provide inaccurate information, create unsafe working conditions, or otherwise breach these terms. We may also refuse to continue where a property is found to be hazardous, abusive, excessively unhygienic beyond the agreed scope, or unsuitable for the service requested. In such cases, any unused prepaid amount may be refunded after deducting sums for work completed and reasonable costs already incurred.

You may end a recurring service arrangement by giving the agreed notice period. If no notice period has been agreed, reasonable notice should be given. Termination does not affect rights and obligations that arose before the date of termination, including outstanding payments, cancellation charges, confidentiality obligations, or liability limitations.

Any continued use of our services after we update these terms will be treated as acceptance of the updated version, provided the changes are lawfully made and communicated to you. The most current version of the Cleaner Clapham terms and conditions will apply to future bookings unless otherwise agreed.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising from or in connection with them, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer resident in another part of the United Kingdom, any mandatory consumer protections available to you under applicable law will continue to apply.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising under these terms, subject to any rights you may have as a consumer to bring proceedings in another competent court where such rights cannot lawfully be waived. If any dispute cannot be resolved through informal discussion or written correspondence, the parties agree to cooperate in good faith to reach a fair outcome before commencing formal legal proceedings where appropriate.

Final Provisions

These Terms and Conditions represent the entire agreement between you and Cleaner Clapham in relation to the services described, unless a written variation is agreed. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. Headings are included for convenience only and do not affect interpretation. By booking or using our service, you acknowledge that you have read, understood, and accepted these terms.